As a high-end fashion brand, we must offer our customers a product with quality that is perfect and unique. To ensure we have the best products, we work in close collaboration with the SgT Laboratory of experts. SgT meticulously tests all of our materials but also design and develop customized testing equipment and laboratory tests. The SgT approach seamlessly replicates the usage to that of our loyal customers.
The SgT laboratory engineers provide flexible, efficient and tailor-made solutions focused around quality excellence. This approach allows us to safely make strategic decisions every day.
More than just following protocols and issuing a report, the SgT Technicians contribute in the field. The SgT Technicians have detailed knowledge and experience with luxury high-end fashion products and materials.
The SgT Technicians all have a manufacturing background and understand the know-how, practices and tricks (of the industry). When they are looking at a piece of fabric, they know how and where to find the defects. The SgT technicians are able to participate and to suggest technical improvements. Their suggestions are taken seriously by our manufacturers who are telling us that respectable remarks have been shared.
Within the factories, the SgT Technicians offer the possibility to perform tailor-made inspections that match our needs and technical challenges. Issues are stopped upstream, our manufacturers are more attentive and have implemented improvements.
At the end, the quality of our products is perfect and this can be seen with a strong reduction in our after-sales services. We are not in a simple relationship of client/supplier, we are in a real partnership.